Shipping Policy
1. Delivery Times
Below you will find the average delivery time for all orders placed through our store.
Once an order is placed, we usually require 1 to 3 business days to process it. During weekends, processing often takes 1 business day. Orders placed on Friday evening or during the weekend may take slightly longer.
We do our best to make the ordering and delivery process as simple and smooth as possible. If you have any questions or concerns, please contact our customer service team.
2. How to Place an Order
Ordering through our store is straightforward:
- Go to the product page
- Click “Add to Cart”
- Ensure the correct variant, size, or color is selected
- Proceed to checkout
On the checkout page, carefully enter your shipping details and make sure all information is accurate before continuing to shipping and payment.
3. Payment Methods
All payments are processed securely via an SSL-encrypted environment.
- Klarna
- Credit Card (AMEX, Mastercard, Maestro, Visa)
- PayPal
- EPS
- Sofort / Instant Payment
- Shop Pay
- Apple Pay
- Google Pay
- Other local methods
After selecting your preferred payment method, follow the instructions on the payment page. If you encounter any issues, please contact us.
4. Shipping Costs
We offer free shipping on all orders, unless stated otherwise. There is no minimum order quantity required.
5. Shipping & Dispatch
We aim to process and dispatch all orders as quickly as possible.
To maintain competitive pricing, we may group shipments and dispatch them in batches once our shipping threshold is reached.
Estimated delivery time: 8–12 business days
Please note that delivery times may be affected by high demand, holidays, customs processing, or courier delays.
We always do our best to ship your order as quickly as possible.
6. Need Help With Your Order?
If you have any questions about your shipment or order status, please contact us via email. Our support team (info@somnera-sleep.com) will be happy to assist you.